Trading Terms

Ordering From McNeill DIY:

Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. Orders can only be sent to the billing address of the cardholder placing an order.


Delivery schedule:

We try to process all orders, where possible, within 24 hours. Whilst most items will be despatched within one working day, please allow 3-5 days for delivery within the UK.

Payment:

We currently only accept by PayPal and GoogleCheckout safe online payments that allow you to pay with your credit or debit card. We can also accept postal orders made payable to McNeill DIY. If you wish to pay by credit / debit card over the phone please call us on 02825 861629 Mon-Sat 9am-5pm

Packaging:

At McNeil DIY, we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out within one working day, free of any charge.

Deliveries to UK mainland (inc. Northern Ireland)

For UK deliveries, postage will be charged acording to product weight. The postage will be automatically calculated when going through the checkout process. The current charges are listed below. We use several different courier and postal companies depending on product weight and size.

0 - 750g - £2.99

751g - 1Kg - £3.99

1.001kg - 2kg - £5.49

2.001kg - 4kg - £8.99

4.001kg and up - £12.50

Overseas & non-mainland UK:

We currently do not  deliver outside the UK. If you are outside the UK and would like a delivery quote please contact us via the "Contact US" page and let us know which item(s) you are interested in and your location and we will get back to you as soon as possible.

Returns:

If you are not happy with your purchase, please return it to us within 7 days. We will make a refund, provided the goods are returned in perfect condition and in their original packaging. Please return the delivery note with the item and state the reason for the return. We do not refund postage costs unless an item arrives damaged due to our negligence. Items lost or damaged in the post that have been packed correctly are usually insured, we will fill out any necessary claims forms at the post office on your behalf and liaise with the correct Postal service to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from the Royal mail/Parcel force, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate.

Fast UK Delivery

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